Flight refund, cancellation or lost baggage? See what consumer commissions decided in cases like yours

Our Legal AI has read the orders of the consumer commissions in Delhi and Gurugram. Tell it what the airline or agent did, and it finds the cases closest to yours.

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Your first answers are free.

Are you still in time to file?

Date the claim was rejected, or the problem started

From Section 69 of the Consumer Protection Act, 2019: a complaint within two years of the date the cause of action arose. A commission can admit it later if you show sufficient cause for the delay.

What consumer commissions look at

Was the flight rescheduled or cancelled, and is the fare refundable?
Hotel and other costs it caused
The airline's liability for lost or delayed baggage
The travel agent's or booking site's liability

Real cases. Every case is different.

Watch on our YouTube channel

The excuses airlines give in consumer court, and what the court said. Watch on YouTube

A child denied boarding over passport validity. Watch on YouTube

What our Legal AI will ask you

Which flight, and what happened?
Booked directly or through an agent or site?
What did they say? Send the emails or messages.
What did it cost you?

Cases like yours report₹499

Our Legal AI puts together the decided cases closest to yours: what each passenger asked for, what was ordered, how long it took, and what made the difference.

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Questions people ask

My flight was cancelled. Am I owed a refund?

DGCA's rules require an airline that cancels to give a refund or another flight, and in some cases compensation. Commissions have also ordered compensation for harassment.

My baggage was lost or damaged. What should I do?

Report it at the airport before you leave and keep the report. The airline's liability depends on whether the flight was domestic or international.

Can I complain against the travel agent or booking site?

Commissions have considered the liability of travel agents and booking sites too.

Updated 30 October 2026. What courts look at comes from the orders our Legal AI has read. The time limits come from the Acts named in the checker.