Bought something defective and the seller won't fix or replace it? See what happened in cases like yours
Our Legal AI has read the orders of the consumer commissions in Delhi and Gurugram. Tell it what you bought and what went wrong.
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From Section 69 of the Consumer Protection Act, 2019: a complaint within two years of the date the cause of action arose. A commission can admit it later if you show sufficient cause for the delay.
What consumer commissions look at
- Is it a manufacturing defect?
- Warranty refused for "liquid damage" or "physical damage": was that fair?
- Did repeated repairs fix the problem?
- Replacement or refund?
- Is the dealer, the manufacturer or the online marketplace responsible?
- Compensation for harassment
Real cases. Every case is different.
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What our Legal AI will ask you
- What did you buy, from where, and when?
- What went wrong, and how many repairs?
- What did the seller or service centre say? Send the bill and the job card.
Our Legal AI puts together the decided cases closest to yours: what each buyer asked for, what was ordered, how long it took, and what made the difference.
Get my report on WhatsAppQuestions people ask
The company refused warranty saying liquid damage. What can I do?
Commissions have looked at whether the company proved that damage. File a complaint before the District Consumer Commission; you can do it online on e-Daakhil.
Can I complain against the online seller?
Commissions have considered the liability of online marketplaces too.
Related
Updated 30 October 2026. What courts look at comes from the orders our Legal AI has read. The time limits come from the Acts named in the checker.